At iniye, we are committed to providing high-quality personal care products and ensuring your complete satisfaction. Due to the personal and hygienic nature of our products (sanitary pads, period panties, panty liners, etc.), we have specific guidelines for refunds and replacements.
General Refund & Return Principle
To ensure the safety and hygiene of all our customers, we cannot accept returns of any product that has been used, worn, or opened. A refund or replacement is only applicable under the specific conditions listed below, provided the product is unused, unwashed, and in its original packaging with all tags and seals intact.
Conditions Eligible for Refund or Replacement
We offer a refund or replacement option if you meet one of the following conditions. You must notify us within 48 hours of delivery for issues related to physical product condition (Damaged, Wrong, Missing).
1. Damaged or Defective Product: The product arrived with a manufacturing defect, or was damaged in transit. Requirement: The product must be unused and reported before wearing or opening the individual product seal.
2. Wrong Product Delivered: You received an item that does not match the product listed on your order confirmation (e.g., wrong size, wrong item type). Requirement: The product must be unopened, unused, and reported immediately upon receipt.
3. Missing Products: An item that was listed on your order confirmation and invoice is missing from the package you received. Requirement: Must be reported within 48 hours of delivery confirmation.
4. Order Not Delivered: The tracking information indicates that your order was not successfully delivered, and a reasonable time frame (e.g., 15 business days) has passed since the expected delivery date. Requirement: We will verify the non-delivery with our shipping partner before processing a refund.
Non-Refundable & Non-Returnable Items
For hygiene reasons, and outside of the eligible conditions above, we cannot process a refund or replacement for:
- Any item that has been used, worn, washed, or soiled (including period panties).
- Any product where the original security seal or packaging has been broken (e.g., opened sanitary pad packets).
- Items purchased during a final sale or clearance.
- Orders where the customer provided an incorrect or incomplete shipping address that led to non-delivery.
How to Initiate a Refund/Replacement
If your issue meets one of the eligible conditions above, please follow these steps:
- Contact Us: Send an email to help.iniye@gmail.com within the required timeframe.
- Provide Details: Include your Order Number, a clear description of the issue, and the specific product(s) affected.
- Include Proof: For damaged, defective, or wrong products, please attach clear photographs or a video showing the condition of the item and its packaging.
Refund Processing
Once your issue has been reviewed and approved by the iniye Quality Team:
- Refunds: Will be credited back to your original method of payment (credit card, bank account, etc.). Please allow 5-10 business days for the funds to reflect in your account, depending on your bank’s processing time.
- Replacements: We will ship the correct or non-defective product to you at no additional cost. We will provide a new tracking number once shipped.
Contact Us
For any questions regarding your refund or replacement, please contact our support team:
- Email: help.iniye@gmail.com
- Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST